DUIs, drug-related offenses, arrests and other mishaps take place at all hours of the day and night.
That’s why criminal defense attorneys and law firms need to be available to their current and potential clients 24/7/365. At AnswerFirst, we provide hundreds of criminal defense firms with professional telephone answering services 24 hours per day, 7 days per week and all 365 days of the year. No matter what time of day or night, our Customer Service Professionals are alert and ready to answer our law firm clients’ calls providing them with professional and friendly support.
Why Choose AnswerFirst?
You benefit from the reliable infrastructure and flexibility of a 24/7/365 call center staffed with Customer Service Professionals that understand the specific needs of attorneys and law offices because we provide answering services for hundreds of lawyers across the nation. Our CSPs are individually trained how to service each of our accounts so that your business communications are handled according to your specifications. So, while you can be confident that our live legal receptionists are familiar with the types of calls that your law firm receives you can also feel reassured knowing that your clients and calls will be handled in exactly the manner you specify.
Benefits of our specialized criminal attorney answering services include:
- 24/7/365 live telephone answering services
- Appointment scheduling and management
- Special call handling procedures
- Call transfer, patching and routing
- U.S. agents that have customer service experience and speak English
- Customer Service Professionals trained how to handle collect calls from prisons
During the account set-up process, you decide what calls are urgent and how they should be handled. From the way your callers are greeted to how our Customer Service Professionals send you messages, you have complete control over how we handle your business communications.