From car accident victims to people in financial crises, most of your callers are in a time of need and each call has to be handled with courtesy, respect and professionalism.
This is when and where AnswerFirst makes a difference. We provide compassionate yet professional live telephone answering services to personal injury lawyers around the globe and around the clock.
All of our telephone operators have experience answering for lawyers and law firms and are also trained on each of our client’s specific accounts. We know how to work with legal industry clients!
Here are just some of the call types that our Customer Service Professionals handle on a regular basis:
- Pharmaceutical Claims
- Medical Malpractice
- Nursing Home and Long-Term Care Facility Abuse
- Worker’s Compensation
- Financial Injury
- Bodily Injury
- Car Accidents
- Wrongful Death
We Handle Your Clients’ Calls 24/7/365
AnswerFirst’s Customer Service Professionals are always ready to take your clients’ calls; we’re here 24/7/365 with management onsite at all times. Our experienced CSPs are trained in legal industry-specific customer care. We provide specialized virtual receptionist and telephone answering services that are particularly beneficial to lawyers and law offices.
Lawyers Telephone Answering Services Include:
- 24/7/365 live call answering
- Call routing and transfer including urgent call handling
- Appointment scheduling and management services
- After hours call coverage
- New client intake services
We Answer Your Calls According To Your Specifications
You decide how your calls are answered and how each type of call is handled; including the initial call greeting and each question asked during the intake process. You indicate which calls are important; they can be transferred directly to you or to a specified contact. We can also schedule appointments, give directions and provide callers with basic information about your firm.
Also, you can makes changes to your account and the way we handle your calls as often as you’d like.